I was truly inspired by the story of a 100 year old man, Fauja Singh, who after 8 hours of running, made it to the finish line at the Toronto Marathon.  Though he finished last, he was determined, thus, earning a spot in the Guinness World Records.  After finishing the article, I thought about the [...]

Recently, a friend told me about a negative incident she had while dining at a large restaurant chain. Her waitress was very rude and inattentive. By the time her meal arrived, her colleague had finished eating. The last straw was realizing her steak was prepared wrong. Angrily, she took out her iPhone and sent out [...]

Hi Natalie! Can you share with us how to provide better customer service when you own a larger business? I’m a one person show right now, but like to grow to serve 5000 customers a year – eventually. What would you do to ensure “top of the pops” customer service at all times? Curious about [...]

It’s a theory that runs in friendship, business, teams and partnerships: YOU ARE THE COMPANY YOU KEEP!

Image courtesy of Shutterstock If customer loyalty is your objective then Customer Relationship Management could be your answer.  The CRM concept became popular in the 1990’s as consumers became less loyal and more demanding of the businesses they purchased goods and services from.  A decade later, companies began leveraging software applications specifically designed for CRM; [...]

This is a guest post by Michelle Strassburg Having been in various managerial roles for the past ten years I am sometimes surprised by the poor customer service experience some brands are getting away with. Do they not understand that I might not come back? Yes, increasing the number of returning customers by providing top [...]

In the past I have talked about negative customer service experiences but I would like to share a positive one with you that I’m just beaming about today. I use fxdomains.com for domains and hosting plans. I have automatic renewals set up so I was billed for a hosting plan that I did not want [...]

After my ordeal yesterday with bad customer service I talked to a friend who used to work at a multi-billion dollar communications company as a customer service representative providing technical support and general assistance. She said that the 50-person team she was part of had a supervisor that treated them like dirt. Most of the [...]